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SILVERLODE INTERACTIVE PRIVACY POLICY
Silverlode Interactive LLC and its affiliated companies (collectively, "Silverlode Interactive," “Saga Games”, the "Companies," "we," "us") provide this web site (the "Site") and all Site-related services and products, including, without limitation, massively multiplayer online real-time strategy game (collectively, the "Service") solely for playing purposes. We understand how important your personal information is, and we do our best to protect it. This Privacy Policy is intended to help you understand how we use and protect your personal information. It describes our privacy policy regarding on-line data collection . It also governs your interaction with the Site and your registration for and use of the Service. Except as set forth within this Privacy Policy and our Terms of Use and End User License Agreement or other published guidelines, we do not release personally identifiable information about users without their permission. By using the Service, you signify your agreement to this Privacy Policy, our Terms of Use, End User License Agreement, and other Silverlode Interactive rules, policies, notices, agreements and guidelines. Please note that Silverlode Interactive reviews its privacy practices from time to time, and that those practices are, therefore, subject to change. If we change a material aspect of this Privacy Policy, you will be notified by our posting the change on the Service and/or in an updated Privacy Policy. Your continued use of the Service after any such changes signifies your acceptance thereof. We ask that you bookmark and periodically review this page to ensure continuing familiarity with the most current version of our Privacy Policy.
INFORMATION GATHERED
Two types of information are gathered from users of the Service:
Personally identifiable information: We only collect personally identifiable information from you on a voluntary basis. You may visit the Site without providing us with any personally identifiable information. However, at certain times while using the Service - for example, when signing up to open an account or sending us a comment by e-mail - we require that you provide us with certain personally identifiable information (including, for example, your full name, telephone number, e-mail address, etc.). Further, you will be required to provide us or a third party payment service (e.g., PayPal) with your credit card information (including a valid credit card number, expiration date and shipping and billing addresses) if you wish to purchase items when using the Service. You will be notified each time your personally identifiable information will be collected by a third party payment service (or other third party). If you do not wish to provide your personally identifiable information to any such third party, you may choose to not provide your personally identifiable information at that time. This Privacy Policy itself serves as notice to you that we collect personally identifiable information at certain times during your use of the Service.
Non-personally identifiable information: When you use the Service, we may collect information that will not be able to specifically identify you such as your birthday, gender, etc. In addition, when you use the Service, we may collect information and aggregate information indicating, among other things, which pages of the Service you visit, the order in which you visit them and which hyperlinks you "click." Collecting such information can involve logging your IP address (i.e., the unique number assigned to your server or Internet Service Provider ("ISP")), operating system specifications, identification of your hard drives and other storage devices, central processing unit, and browser software used to access the Service. In order to maintain the integrity of the Service, we may also obtain information from your computer, software, and parts or portions thereof, including, but not limited to, your computer's random access memory, video card, central processing unit, hard drive(s) and any other storage devices in order to assist our efforts in policing users who may develop and/or use "hacks" and/or "cheats" to gain advantage over other users. Although such information is not generally personally identifiable, we can determine from an IP address your ISP and the geographic location of your point of connectivity. In order to sign up for any account, you also are required to provide us with a username, password and a Forum name. You must also provide a nation name whenever you create a nation for your account. You may also provide non-personally identifiable information to us while participating in forums and chat rooms or otherwise using the Service which may be retained in our databases, such as security questions and answers. We use "cookies", that is, small text files placed on your computer hard drive. In practical terms, cookies are your identification card for the computers or servers that placed them there. Cookies are only read by the server that placed them, and are unable to execute any code or virus. Nevertheless, you should be able to control how and whether cookies will be accepted by your web browser software. For more information on how to do so, please refer to the documentation accompanying your browser software. Silverlode Interactive does not control the acts of the individuals who use the Service. All users should be aware that, when they disclose personally identifiable or other information in a bulletin board, chat room, in-game email, or other Forum while using the Service, the information is being made publicly available and may be collected and used by other users. When you disclose such information in a bulletin board, chat room, in-game email or other forum, you do so at your own risk; we are not responsible for information that you choose to communicate to other users on the Service, or for the actions of other users. We reserve the right (but shall have no obligation) to monitor your use of bulletin boards, chat rooms, in-game emails or other forums.
SECURITY
Our Site has security measures in place to protect the loss, misuse and alteration of Personal Information. During sessions in which Users give us sensitive Personal Information such as credit card numbers, we encrypt transmissions using Secure Sockets Layer (SSL) technology. Even a User’s account password is encrypted before it is sent to our computers. This helps guard against interception of the information while it is on the Internet. We keep Personal Information on servers that are protected by firewalls and other technological means against intrusion or unauthorized access. The servers are located in a physically secure facility, and only persons with a need to know the information are given access. At the same time, we rely on Users to select passwords that cannot be easily guessed and guard them against disclosure, and promptly report any security problems to us. It is important to sign off when finished using a shared computer or one that is otherwise accessible to third parties. You must promptly notify us if your user name or password is lost or stolen or used without your permission. In such an event, we have the right at our discretion to cancel that user name or password and update our records accordingly. Unfortunately, no data transmission over the Internet can be assured to be absolutely secure. Accordingly, we cannot guarantee the security of any information transmitted over the Internet. Still, you can have a high degree of confidence that the Personal Information you give us is protected from unauthorized access and use. We rely on Users for the accuracy of the Personal Information they provide, and we do our best to ensure that the Personal Information we use on an ongoing basis is accurate, complete and up-to-date. Should you find that any of your Personal Information which we have is out of date or inaccurate, please contact us at support@playsaga.com.
USE OF THE INFORMATION GATHERED; OPTING-OUT; ILLEGAL ACTIVITIES
Please take some time to familiarize yourself with the different ways the information that is gathered from and regarding users is used.
Personally identifiable information: The personally identifiable information that you provide allows us to do a number of things, including allowing us (or third parties) to fulfill your product or service orders, alerting you to new products or services, features or enhancements, handling or routing your customer service questions or comments and/or notifying you about contests, promotions, special events, offers, products and services that may be of interest to you. Silverlode Interactive may enhance or merge the personally identifiable information collected from you with data from third parties. We will not share or otherwise transfer the information that we collect from you with our affiliates, advertisers and other business partners.
Non-personally identifiable information: Silverlode Interactive uses non-personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analyses of the collective characteristics and behavior of our users, and by measuring demographics and interests regarding specific areas of the Service. Silverlode Interactive also uses non-personally identifiable information for security or debugging purposes, technical support and to protect against user abuse. We use cookies to help us determine the type of content and pages to which you link, the length of time you spend at any particular area of the Service and/or the parts of the Service that you choose to access or use. Cookies also tell us which advertisements you have seen and allow Silverlode Interactive to serve you better and more efficiently, and to personalize your experience while using the Service (e.g., by "remembering" your username or password).
Opting-Out: You may "opt out" of receiving materials described in this Privacy Policy from us and/or our affiliates or other business partners. The materials that we send you (e.g., e-mails) will indicate that the materials are from us and will provide you with a method of "opting out" of receiving future materials of a similar nature. If you do not "opt out" of receiving such materials, Silverlode Interactive reserves the right to use your personally identifiable information to provide you with such materials. However, we will not release your credit card information to third parties except as otherwise provided hereunder. If you decide that you would like to "opt-out" of receiving such materials from Silverlode Interactive, please contact our customer service department by emailing support@playsaga.com. Silverlode Interactive reserves the right to contact you at any time using your personally identifiable information for administrative or billing-related issues. Please also keep in mind that any opt-out choices you make will not apply where you have made, simultaneously make, or later make a specific request for information from Silverlode Interactive.
Illegal Activities: We reserve the right to release and/or use all information contained within our databases, access logs or other records concerning you if you violate our Terms of Use, End User License Agreement or other rules, policies, notices, agreements or guidelines, or intentionally or unintentionally partake (or are reasonably suspected of partaking) in any illegal activity, including, but not limited to, hacking, even without a subpoena, warrant or other court order, and to release such information in response to court and governmental orders, civil subpoenas, discovery requests and as otherwise required by law, and/or to initiate our own legal proceedings. We cooperate with law enforcement agencies in identifying those who may be using the Service (or any part thereof) for illegal activities. We also reserve the right to report any suspicious or suspected illegal activity to law enforcement individuals or entities for investigation or prosecution.
CHANGING OR DELETING PERSONAL INFORMATION; BUSINESS TRANSFERS
If you would like to have your personally identifiable information removed from Silverlode Interactive’s databases, please contact our customer service department by emailing support@playsaga.com and we will use reasonable efforts to comply with your request. Keep in mind, however, that there will be residual information that will remain within Silverlode Interactive's databases, access logs and other records, which may or may not contain such personally identifiable information. The residual information will not be used by us for commercial purposes; however, we reserve the right, from time to time, to re-contact former users of the Service. In addition, we may sell or transfer assets or portions of our business or our entire business to our affiliated companies or third parties as we continue to improve our product and service offerings. In all such transactions, user information (whether non-personally identifiable or personally identifiable) may constitute one of the transferred business assets and you hereby agree to all such transfers. In addition, in the event we reorganize, file for bankruptcy or engage in similar events (whether voluntarily or otherwise), user information (whether non-personally identifiable or personally identifiable) may be transferred to our successors and assigns.
CHILDREN
We do not knowingly collect or store personally identifiable information from children (defined herein as minors younger than thirteen (13) years of age). The Children's Online Privacy Protection Act imposes certain requirements on web sites directed toward children under 13 that collect information on those children, or on websites that know they are collecting personally identifiable information from children under the age of 13. We want to let you know that it currently is our policy not to collect personally identifiable information from any person under 13 because such children are not permitted to use the Site or Service, and we request that children under the age of 13 not submit any personal information to us via the Site. As one measure to ensure that we do not gather personally identifiable information from children, we require that all individuals accept our Terms of Use, which states explicitly that users of the Site and Service must be either eighteen (18) years of age or older (or the legal age to form a binding contract in the user's jurisdiction if that age is greater than 18), or must be thirteen (13) years of age or older and be using the Site and Service with parental permission. If we learn that we have inadvertently gathered personally identifiable information from children under 13, we will attempt to notify such child's parent or guardian and erase such information from our records. If you are the parent or guardian of a teenager who is under the age of eighteen (18) but at least thirteen (13) years old, and have authorized your teenager to use your account, we urge you to instruct your teenager to NEVER give out his or her real name, address, phone number or other personally identifiable information while using the Service. Teenagers under the age of eighteen (18) but at least thirteen (13) years old should encourage their parents to review this policy and to contact us if they have any questions. Children under the age of thirteen (13) years old should not attempt to open an account or otherwise access this Site or Service, including playing any games.
PROMOTIONS, CONTESTS & SWEEPSTAKES
If and when Silverlode Interactive sponsors promotions, contests or sweepstakes, or third parties sponsor promotions, contests or sweepstakes in conjunction with the Service, either Silverlode Interactive or the third party will post relevant privacy information in the official rules and/or registration area for the promotion, contest or sweepstakes. That privacy information, to the extent it conflicts with this Privacy Policy, will govern that particular promotion, contest or sweepstakes.
WEB SITE LINKS
The Site may contain links to other Internet web sites, including co-branded or other affiliated sites, which may or may not be owned or operated by Silverlode Interactive. Unless otherwise explicitly stated, we are not responsible for the actions or the privacy practices or the content of such web sites, including such sites’ use of any information (such as IP number, browser type or operating system) collected when users of our Service click through links to those web sites. Even though such information might not identify you personally, we strongly encourage you to become familiar with the privacy practices of those sites.
YOUR CALIFORNIA PRIVACY RIGHTS
Beginning on January 1, 2005, California Civil Code Section 1798.83 permits customers of Silverlode Interactive who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please email us at support@playsaga.com
QUESTIONS OR COMMENTS
Questions or comments regarding this Privacy Policy should be directed to our customer service department at support@playsaga.com
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